Comment Moderation

Manage your community’s reputation through consistent, unbiased moderation of user-generated comments in real time. Our solutions apply various levels of moderation to protect expression and keep online communities safe.

  • Comment Moderation Types
  • Compliance Moderation – Whether your business is a social networking site or a community management platform, professional moderation ensures that all user-generated content submitted to your site complies with your policies and terms of service.
  • Internal Moderation – Our comment moderation solutions include real-time tagging of comments generated by your community, effectively labeling comments for appropriate internal team members, such as customer service, sales, tech support and more.
  • Automated Moderation – CrowdSource’s software automatically detects and parses user-defined banned keywords and flagged keywords for review. This automation significantly decreases the percentage of content requiring review and is a proven method for decreasing moderation costs.
  • Benefits of Comment Moderation
  • Guideline Compliance Regulate contests and sweepstakes to ensure all comments and brand responses meet promotional guidelines.
  • Community Ownership Have confidence in running a large online community where comments and other shared content are safe for all users.
  • COPA & Cyber-Bullying Once our moderators identify child-related violations, our software flags these instances and escalates the matter for direction to proper authorities.
  • Brand Protection Protect your brand identity across multiple channels and minimize the impact of inappropriate user-generated questions and comments.

Elements of Comment Moderation

API Integration

Our application programming interface integrates with your software, cutting back on development time and resource cost.

Speed

A large team of moderators ensures a fast turnaround time.

Flexibility

When your project requirements or volume shifts, we're there to implement changes.

Accuracy

If your brand invites peer-to-peer conversations, real-time comment moderation solutions are more than 98% accurate, helping you promote a friendly community environment.

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