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Search Relevance

Our search relevance solutions assure that shoppers find relevant products when searching your site. With more than half of shoppers using onsite search to browse e-commerce stores, improving site search is a guaranteed way to boost your store’s conversion rate.

Search Relevance Solutions

Continuous Optimization – As your inventory changes, so do your search results. Integrate with our application programming interface to send your most popular queries on a daily, weekly or monthly basis, ensuring your search is always producing high-quality results.

Identify & Fix Problems – Our workforce helps you identify problematic searches and implement solutions. Our tagging and attribute enrichment solutions can be implemented as a subsequent step in our workflow process so problematic queries are repaired without any internal effort.

Test New Search Algorithms – As you make changes to your site search, our workers perform searches on your staging site and provide instant feedback on your changes. Using your production website, we benchmark every query and then test those queries on your staging site, letting you see the impact of your changes across a large set of queries.

How it Works

We build a worker pool targeted to match your customers’ demographics. Our workers search your site by using a list of your most frequent or most problematic search queries. They report how many items are relevant or irrelevant for each search, surfacing queries that need attention. We send you reports showing which queries are harming customer experience. Connect to our API for real-time results or send us queries via spreadsheet on a periodic basis.

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Benefits of Search Relevance

Targeted

We select a worker pool that matches the demographics of your customers, ensuring that our workers' opinions are consistent with those of your customers'.

Fast

We have more than 50,000 workers ready to participate in our search relevancy tests, so we can produce results virtually in real time.

Cost Effective

You pay per query tested, letting you control your budget and timing of your spending. Price per query tested starts as low as $0.07.

Onsite Search: The Key to Conversion

“For a typical e-commerce store, 57% of visitors will use the search feature; they are 2.7 times more likely to make a purchase if they find the product they want.”

“Visitors who use site search average a 9.41% conversion rate, while those who don’t average 2.07%.” (Moz.com – Holy Grail of E-Commerce Conversion)

 

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