CrowdSource’s Content Moderation Solutions
A division of CrowdSource, our content moderation solution offers unmatched speed and accuracy in assessing content. When a member of your online community submits content to your website, the Scalable Workforce software dynamically submits it to three members of our qualified workforce who assess and review the content to ensure it complies with your moderation policies and terms of service. Each individual worker submits an assessment, and then an optimal decision is reached based on the majority rule. This method of moderation ensures that you receive consistent, unbiased results in an effective, timely manner. You also have the capability to configure our software to moderate content before it appears on your site, within minutes of the posting or only after a user complaint or community flag.
CrowdSource’s solution to content moderation effectively handles any job that mandates a submission for policy compliance. We have the capability to manage a plethora of content types, including: images, answers, questions, comments, video submissions and forum posts. With experience moderating for hundreds of websites with more than 250 unique content policies, CrowdSource’s moderators are trained to enforce a large variety of content policies, including: defamatory, profanity, legality, trademark and copyright issues.
Partnering with Amazon’s Mechanical Turk enables us to have access to its deep pool of labor. Paired with Scalable Workforce’s quality assurance measures, we are able to provide unmatched quality and scalability. CrowdSource’s 10,000 trained moderators are capable of handling the highs and lows of content submissions with ease.
Understanding the needs of your business is essential to both your satisfaction and our success. Our process engineers assist you in customizing your integration process and defining your content policies and methods to ensure we deliver the optimal result for your community every time. Serving as your point of contact throughout the entire moderation process, the process engineer assists you after the implementation, answers any questions or concerns and/or helps diagnose desired changes in the process.
Because monitoring and managing your online community is our primary focus, the Scalable Workforce software operates in real time to ensure that every aspect of the content moderation process runs as expected. Since your processes are mission critical, the monitoring system sounds the alarm in the event that part of the process reaches a failure point. You can rest assured knowing that your process manager will respond immediately to any and all notifications regarding the issue.
The content moderation solutions process available through CrowdSource also provides you with detailed moderation reporting that specifically outlines the quantity of items moderated as well as the action taken on each item. The reporting suite is versatile, allowing you to configure them in accordance with your business needs.
The competitive prices of CrowdSource’s moderation services are designed to meet the needs of your growing business. Once we have a strong grasp of your content moderation needs, your process engineer helps build a sample workflow and custom price quote within a matter of hours.